(Company No. 200601030140 / 749898-T)
Customer Privacy Policy & Personal Data Protection Notice
This Personal Data Protection Notice is issued in accordance with the Personal Data Protection Act 2010 (PDPA). It outlines how J. S. ONE SDN BHD collects, uses, discloses, and retains personal data obtained from customers in the course of providing IT consulting services. The notice also explains the purpose of data processing, the parties to whom data may be disclosed, the duration of data retention, and the rights of data subjects regarding their personal data.
Personal Data Collected
Personal data categories that may be collected and processed, but not limited to include:
- Full name and contact details (e.g., phone number, email address)
- Company name and business address
- Position/title within your organisation
- Billing and payment information
- Any other information provided during inquiries, service agreements, or communication
Purpose of Data Processing
Personal data may be processed for the following purposes (“Purpose”):
- To communicate with customers regarding inquiries, proposals, and service delivery
- To perform obligations in relation to any agreement or contract
- To issue quotations, invoices, receipts, and other financial documents
- For administrative and internal record-keeping
- For IT system administration, troubleshooting, and support
- To comply with legal or regulatory requirements
- For customer relationship management, feedback collection, and service improvement
- To send promotional materials or service updates (only with prior consent)
Sources of Personal Data
Personal data may be collected through:
- Direct interactions with customers (via email, phone calls, WhatsApp, meetings)
- Documents or information provided by you or your organisation
- Forms or documents completed by your or your organisation
- Referrals from authorised third parties
- Voluntary communication via the company’s official email address provided on the website
Personal data is not collected via websites or social media platforms.
Disclosure of Personal Data
Personal data may be disclosed to third parties where necessary for the purposes listed above. Such third parties may include:
- Payment processors and financial institutions
- Cloud service and software providers
- Business partners or subcontractors involved in service delivery
- Legal, tax, and professional advisors
- Regulatory or governmental authorities, if required by law
All disclosures will be made in compliance with the PDPA.
Protection and Retention
Reasonable safeguards are implemented to protect personal data against misuse, loss, or unauthorised access. Personal data will be retained only for as long as necessary to fulfill the stated purposes or as required by applicable laws and regulations.
Rights of Data Subjects
Under the PDPA, data subjects have the right to:
- Request access to their personal data
- Request correction of any inaccurate, incomplete, or outdated data
- Withdraw consent where processing is based on consent
- Limit or object to the processing of their personal data in certain circumstances.
Contact Information
Questions, access or correction requests, or any exercise of data protection rights may be directed to:
| Department | : Business Operations |
| Name | : Tan Cheng Cheng |
| Contact No. | : 603 2242 3986 |
| : info@jsone.com.my | |
| Effective Date | : 01 July 2025 |
| Version | : 1.0 |
